Remove a ticket /reservation level

1. To remove a ticket from a guest, you will want to find their entry in your all constituent list under Guests & Registered bidders from your dashboard menu and select the Edit (pencil Icon) next to their entry.

  
2. You will then select the drop down labeled RSVP Level and change the entry to Select Reservation Level and select Update.
3. If they purchased additional reservations/tickets, you will then select Additional Guest Reservations.  If not, you can skip to Step 5.
4. Here you will see their purchased tickets listed, and you can select the circled X on the far right side next to each ticket and choose Remove Guest > Submit Changes.  Repeat this step for each ticket you wish to remove.
5. Now the reservation(s) will be removed from your guest's Pre-Event Statement.  THIS DOES NOT REFUND THE PURCHASE AMOUNT.  If you need to refund the guest for the ticket cost, visit our refund article HERE.  If they wish to turn their purchase into a donation for your event, you can use the donation entry tool to do so now.  Visit our helpful link HERE to learn how to manually add a donation.