Replace/Transfer a Ticket to New Guest

In some cases, a new guest may need to replace an original guest before or during check-in. This process allows you to transfer the ticket to a new guest directly within the system.

💡 Good to Know

• This process will move the ticket, bid number, table assignment, and meal choice to the new guest
• The purchase and payment remain under the original purchaser

Replace a Guest

1. Go to Guests & Bidders
2. Search for the guest you want to replace
3. Click the ticket icon next to their name

Enter New Guest Information

1. Enter the new guest’s:
   • First Name (required)
   • Last Name (required)
2. Email and mobile number are optional

Complete the Process

After entering the new guest information, choose one:

1. Continue to Check-In: Opens the check-in screen to complete the process
2. Submit: Saves the change and returns to the Guests & Bidders page

💡 Good to Know: No bids or purchases will be lost or changed during this process

⚠️ Important

If the original guest was an online bidder:

• Their bid number will be transferred to the new guest
• You should assign a new bid number to the original guest

Printable Quick Help Guide:

(see  below for printing instructions)

How to Print This Guide

1. Right-click on the image of the guide
2. Select Save Image As…
3. Save the file to your computer
4. Open the saved image
5. Click Print (or use Ctrl + P / Command + P)

💡 Good to Know

For best results, print using Full Page or Fit to Page settings to ensure proper sizing and clarity.