Running Credit Card Payments

Manually Running a Batch Charge:

You use this if you would like to run multiple guest cards at any given time.

1. Click on the Dashboard Button in the upper right corner.
2. Select Event Statements from the Dashboard Menu, which is located close to the bottom.
3. Click on the Balances Due Button, doing this will sort the list to only the guests with outstanding balances.
4. Once sorted click on the Charge All Cards Button, and a pop-up with the amount being changed as well as how many individual guests are being charged will appear.
5. On the Pop Up click the Yes, Charge Cards Button if you would like to go ahead with the charge.  There is also the option to Cancel if you are not ready to go through with the Batch

**Doing this batch charge will only charge what is outstanding at the time of the charge.  For any outstanding charges or purchases made after this batch is run, you would need to either do another Manual Batch or manually run a single guest charge for the outstanding amount.

Manually Running an Instant Single Guest Charge:

You can use this to run a single guest’s credit card instantly for all items they have outstanding at the time of this charge. *** Your guests can also choose to do this for themselves from the Profile Icon, click here for guest instructions: https://maxgiving.helpscoutdocs.com/article/101-viewing-my-statement-making-payments.

**Doing this Instant charge will only charge what is outstanding at the time of the charge or the amount you have chosen.  For any outstanding charges or purchases made after Instant Payment, you would need to either do another Instant charge.

Guest Manually Ran Charge:

If a guest would like to run their card before the Auto Batch you can use these instructions to walk them through the process step by step.

1. Once your Guest is logged in have them click on the Profile Icon in the upper right-hand corner.
2. Then select My Statement from the drop-down menu

1. Once in their statement, they can click Enter Payment at the bottom of the statement.
2. A Pay Bill Now pop-up will appear, and from there they can choose the card they would like to use.
3. If they wish to make a partial payment, they would enter the amount they want to pay in Enter Payment Amount.
4. Once they have made their choices, they would click on the Pay Now button.

**Once again if your guest does this type of manual charge it will only charge what is outstanding at the time of the charge.  For any outstanding charges or purchases made after this charge, you/they would need to either do another Manual charge.