Running Bulk Credit Card Payments

The Batch Credit Card Charge feature allows you to process credit card payments for multiple guests with outstanding balances at the same time, saving time during checkout and post-event collections.

💡 Good to Know: This feature can be found under Dashboard > Event Statements > Balances Due.

⚠️ Important: This feature is not available in the Online Auction product.

1. Open the Balances Due Page

  1. From the Dashboard, select Event Statements.
  2. Click the Balances Due tab.

💡 Good to Know: The Balances Due tab only displays guests with an outstanding balance.

  1. Review the list of guests with outstanding balances.
  2. When you are ready, click Charge All Cards.

💡 Good to Know: Only guests with a saved credit card on file, an outstanding balance and not covered by a pending payment will be included in the batch charge.

2. Confirm the Batch Charge

The confirmation window displays:

  • The number of guests being charged.
  • The total dollar amount that will be processed.
  • You are also given an option to run charges only for those with an due amount above a certain amount.
  1. Review the information in the confirmation window.
  2. Click Yes, Charge Cards to begin processing the batch Or Click Cancel if you are not ready to process the payments.

💡 Good to Know: The batch charge only processes the outstanding balance that exists at the time the batch is started. Any purchases or charges added after the batch begins will not be included. To collect those balances, run another batch charge or process an individual payment.

Wait for Processing to Complete

Once the batch has started:

  • Allow the process to finish before taking any additional action.
  • Processing time will vary depending on the number of cards being charged.

⚠️ Important: Do not click "Charge All Cards" again while the batch is processing. Running another batch before the first one finishes could result in duplicate charges.

Printable Quick Help Guide:

(see  below for printing instructions)

How to Print This Guide

  1. Right-click on the image of the guide
  2. Select Save Image As…
  3. Save the file to your computer
  4. Open the saved image
  5. Click Print (or use Ctrl + P / Command + P)

💡 Good to Know

For best results, print using Full Page or Fit to Page settings to ensure proper sizing and clarity.

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