The How to Guide for Using MaxGiving

Register How to View Items How to Bid How to Donate How to Purchase Items(Raffles etc) Personal Profile View Statement/Pay Bill Payment Methods Forgot/Change Password

How to Get Started

Registering for the event:

Click the Register Button in the upper right corner and you will be directed to the Registration Page. Where you will select if you wish to purchase tickets, or simply register. Please note, if you are a guest of someone or have purchased tickets, you need to use your custom link.

Complete all information fields and click the Register Button.

Next, you will be prompted to enter a credit card for use in the event. While you can skip this step, you will be required to add a credit card in order to purchase, donate or place a bid.

If you have already registered:

To sign back into your account click the Login Button on the far right corner then enter your registered phone number and chosen password. ***if you are sharing a bid number for the auction with your significant other, type in the phone number that was registered and the password they created. All notifications will be sent to the person with the registered phone number. You can always check your bidding activity under "My Bids".
If you have forgotten your password, click the Forgot Password Link on the Login page and you will be sent a text message that will direct you to a page to reset your password and allow you back into the event.
You will know you are logged in if the Profile Icon is in the right corner.

Navigating the Auction

Click on the Auction Tab and you will be directed to viewing all auction items.

How to View Items:

Items will automatically be displayed in numerical order based on catalog number. As items are sold, they will drop to the bottom of the list. Items individually marked with a “Preview Only” flag are items that are not open for bid until a later date. A larger “Items for Preview Only” flag at the top of the Auction Page would indicate the auction has not yet opened, you should refer to the Auction Home page for auction opening dates and times. There are a few ways to filter and sort the items for your viewing ease.

The Quick Sort Buttons:

Items Button

This shows all items available in the auction. If you navigate away from all items simply click the Items Button and you will return to the all items view.

My Bids

Shows all items you have placed a bid on. When the event closes, this will change to My Items and will display all items clearly labeled with ‘You Won’ or ‘You Lost.’

My Favorites

Keeping track of your favorite items is easy, when you find an item you like simply click the heart in the right corner of the image. You can do this both on the browsing page and in the item details page. To find your favorite items simply click on the My Favorites Button on the top of the Auction Page.

Category List:

You can use this feature to sort items by the items characteristics, eg. Entertainment, Food, sports, ect.

To use this click on Category and choose the category you would like to view from the drop down menu.
If you would like to go back to viewing all items simply click the Items Button at the top of the page or you can click the “X” next to the category you have chosen to remove that sort.

Filter Funnel:

You can use this feature to sort items by their auction type. Some auction types may have different opening and closing dates and/or times so please refer to the Auction Home page for that info.

To use this click on Filter and choose the auction type you would like to view from the drop-down menu. From here you can also choose to see only items with no bids, bids Under $100, and items that are a Great Deal.
If you would like to go back to viewing all items simply click the Items Button at the top of the page or you can click the “X” next to the auction type you have chosen to remove that sort.

How To Bid

Once you find the item or items you want to bid on, click on the Item to open the Item details page. On this page you will see all the item details including images, videos, description, donor name, fair market value, restrictions and bid history. Before the auction is live, be sure you have a credit card on file so you are ready to place bids.

There are 4 ways to place bids:

1. Bid Now

Clicking on Bid Now will instantly place the amount displayed.

If you wish to increase your bid, simply click Bid Now Button again. You will be prompted with a notification to accept that you recognize you are the leading bidder, but would like to raise your bid. Click Raise My Bid to confirm.

Note: you will be notified by text if you are outbid, with a link to quickly place a new bid.

2. Increase Bid Amount:

This allows you to place an instant bid higher then the asking bid. It will instantly bid the amount you choose from the dropdown.

Click on the arrow next to Increase Bid amount.
From this dropdown choose the amount you would like to bid, you will now see that amount on the Bid Now button.
Click the Bid Now button to complete your bid.

3. Auto Bid

Allows you to place a maximum bid, and the system will bid on your behalf as you are out-bid up until your pre-set maximum. If a duplicate matching autobid maximum is set, the first bid placed will hold precedence. An auto bid will always take precedence over a regular bid

To place an autobid:
- Select your max bid from the drop down.
- Click START to activate.
- If you decide you would like to turn off a previously set autobid, simply return to that item’s page and click on STOP.
- Note: you will not be able to place regular bids using the Bid Now Button while you have an active autobid. You will, however, be able to use the Buy Now Button, if desired.

4. Buy Now

Buy now means you are placing a guaranteed bid and taking the item off the market. You will have purchased/won the item if you select this option. Not all items have the option to ‘Buy Now.’

How to Donate

Contributing to the paddle raise of fund-a-need online is done through the Donations Tab.

To make a donation:

On the donation page, select one of the suggested donation amounts or enter a custom amount.
If your organization is offering specific funds that your donation can go to you will be able to make that choice from this drop down menu. **You might not have this option.
If your organization is offering Reoccurring donations you can choose how often you would like to make your donation here.**You might not have this option.
You will then choose how you would like to be recognized in the donation history (whether as yourself, anonymous, or with a custom entry).
Once completed, click Submit.

How to Purchase Items

The Item Sales Tab is where you can view any items that are available for a set purchase price. Many items in this section may have a restricted quantity available. Before the auction, some items may be available for purchase and they will be flagged as ‘Items available now.’ Once the Auction opens these items will be available, unless they are marked as Preview Only. If you see items as preview only, check the event homepage for instructions on when they may be available.

Purchasing items:
Select a quantity from the dropdown and click Buy Now. You will receive a pop-up confirming that the item was added to your statement. At this point you can choose to view your statement (and pay your balance) or return to the items page.

Your Personal Profile

To access your profile click on the user icon in the top right hand corner of the page.

My Information

This page will display:

Your personal information used at registration including name, email, and phone number
- If you entered any of your information incorrectly at registration, please contact the organization directly to submit changes.
Bid number

You will have an option to: Make any bids or purchases made on the site display as Anonymous, rather than showing your name. Toggle the toggle to the right, to make bids and purchases anonymous.

Guest Detail:

1. If you are a guest of someone, this page will display your entree options if available.

2. If you are a ticket purchaser, this page will allow you to transfer your registration if you are unable to attend. Once your replacement guest has been entered, you can update their contact information or change guest if necessary.

3. If you are a sponsor or multiple ticket purchaser, you will be able to edit your guests' information as well as change your guests if they are no longer the original guests you had marked as attending.

View Statement/Pay Bill

This will show you your financial contributions from the event, split up based on items won, donations and items purchased. Any necessary fees or taxes will be included in this statement.
From here you will be able to process a payment towards your balance due. You can make full or partial payments, and use multiple payment methods. To add additional credit cards, visit the Payment Methods section.

Paying your bill:

Click on My Statement
1. Select the payment method you would like to use
2. If you wish to make a partial payment, enter the amount in the box you wish to pay
3. Once complete, click ‘Pay Now’

Payment Methods

This section will display your default card on file for the event and any other cards you may add. You will be required to have one card on file; if you wish to delete the original card you added, you will need to first add a new card. If you do not manually submit a payment, the organization will charge your default card when ready to close out the event Online Auctions will autocharge all outstanding balances due 12 hours following close of the auction. It is also possible your card may be charged directly by the non-profit as your balance accumulates over the duration of the time the event is open.

To add a new card: click on the Add New Card Button and then fill out the Credit Card information page.
Default card: A green check mark will indicate your default card. If you wish to change the default card, click on the check mark for an alternate card.
To delete a card: click on the Delete Card Button and the card will instantly be removed. You will not be allowed to remove all cards you must have a card on file to make bids, donate or purchase items.

Forgot/Change Password

This page allows you to change your password.

To change your password:

First enter your current password.
Next, enter your desired new password.
Confirm the password by entering a second time, and click Save.

If you have forgotten your password:

Click on the Login button in the top right corner of the page.
Select Forgot Password
Enter your phone number and click Send
Open the text message that was sent to your mobile device and click on the link to reset your password.