Posting Individual Guest Payments on your MaxGiving Site
To process individual guest payments in your MaxGiving Site, with your Admin Login click on the Dashboard button at the top right of your screen, then click on Event Statements or Pre-Event, Ticket & Sponsorship Statements in the dashboard menu on the left hand side. If you need to Edit or Delete a previous payment click here for step by step instructions: https://maxgiving.helpscoutdocs.com/article/314-editing-and-or-deleting-payments
***This feature is not available in the Online Auction product.
Once in the statement of your choice's page, click on Balances Due to view guests with outstanding balances.
To process an individual guest’s payment:
1. Click the Receipt Icon next to the name of the guest, this will take you to the guest’s statement.
2. If you hover above a statement (put your mouse on top of a statement) you will see the items the purchaser has contributed, by donating, purchasing Auction Item(s) or For Sale Item(s)
3. Click on the Statement Icon to open the statement. Inside of the guests statement click on the large Enter Payment Button at the bottom of the statement. You can also click on printer if you wish to print a receipt
4. On the Payment Processing Pop Up choose the Type of payment from the available payment types Credit Cards, Cash, Check or Other. If you are processing a payment for a pre-event statement, when choosing Credit Card you will need to enter the card information, this will process a one time payment when Pay Now is clicked. This will not save the guests credit card to there record you would need to add the card information in their record under guests and registered bidders. For help with adding a Credit Card to a guest record: https://maxgiving.helpscoutdocs.com/article/45-adding-a-guest-selling-a-ticket#:~:text=Adding%20a%20Credit%20Card%20to%20the%20record%3A **With Check you will be able to add Check #. If you use the other category you will have a text box available to describe the type of payment. With Cash, Check or other payment type you will have the option to add the Payment Date.
5. Once you choose the Type of payment, then choose how much you would like to be made by this Payment Type, either full or partial. When these choices have been made simply click the Pay Now Button.
If you are wanting to run all Guests cards at once, click here for instructions on how to Run Bulk Credit Card Payments: https://maxgiving.helpscoutdocs.com/article/66-running-credit-card-payments