All Payment Transaction History

The All Payment Transactions History page provides a centralized location for viewing and managing payment activity within your event. From this page, you can review approved and failed payments, move payments between statement types, refund transactions, and manage Donation Support Fees.

💡 Good to Know: This feature can be found under Dashboard > All Payment Transactions History>All Payment Transaction History/Failed Payments/Donation Support Fees Paid.

All Payment Transaction History

The All Payment Transaction History tab displays all approved payment transactions processed for your event.

From this tab you can:

• Review approved payment transactions.
• Search and sort payment records.
• Download the transaction report.
• Edit or delete payments. Step-by-step instructions below.
• Move payments between Pre-Event and Event Statements. Step-by-step instructions below.
• Refund eligible payments. Step-by-step instructions below.

Edit or Delete a Payment

To edit or delete a payment:

1. Select Edit/Delete from the Action column for the appropriate payment.
2. The Edit/Delete Payment window will open.
3. Make the necessary changes or delete the payment.
4. Click Submit Changes.

💡 Good to Know: Editing a payment allows you to update payment information. Deleting a payment permanently removes it from the event.

Move Payments Between Statements

To move a payment between statement types:

1. Select the Event or Pre-Event link in the Applies To column for the payment you want to move.
2. The Edit/Delete Payment window will open.
3. Select Move payment to apply to Event Statement or Move payment to apply to Pre-Event Statement.
4. Click Submit Changes.

💡 Good to Know: Moving a payment changes which statement receives the payment credit. It does not modify the payment itself.

Refund Transactions

To refund a payment:

1. Select Edit/Delete from the Action column for the appropriate payment.
2. Follow the steps outlined in the Processing Refunds help guide.

💡 Good to Know: Credit card refunds can not be completed until 24 hours after the original transaction was processed.

Failed Payments

The Failed Payments tab displays payment attempts that were declined or encountered an error during processing.

From this tab you can:

• Review failed payment attempts.
• Search and sort failed payment records.
• Download the transaction report.
• Review declined payment reasons.
• View payment gateway responses.

💡 Good to Know: For more information about filtering and troubleshooting failed payments, see the Failed Payment Transaction Report help guide.

Donation Support Fees Paid

The Donation Support Fees Paid tab displays all Donation Support Fees collected during your event.

From this tab you can:

• Review Donation Support Fees that have been collected.
• Search and sort Donation Support Fee records.
• Download the transaction report.
• Remove a Donation Support Fee from a transaction. Step-by-step instructions below.

Remove a Donation Support Fee

To remove a Donation Support Fee:

1. Select Delete in the Action column for the appropriate fee.
2. When prompted, select Remove to confirm the change.

💡 Good to Know: Removing a Donation Support Fee removes the fee from the statement only. If the fee has already been paid, you must also refund the overpayment separately.

Printable Quick Help Guide:

(see  below for printing instructions)

How to Print This Guide

1. Right-click on the image of the guide
2. Select Save Image As…
3. Save the file to your computer
4. Open the saved image
5. Click Print (or use Ctrl + P / Command + P)

💡 Good to Know

For best results, print using Full Page or Fit to Page settings to ensure proper sizing and clarity.